Bilingual Treasury Management Client Support Lead

Socket.dev; Salina (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Tuition Reimbursement

Paid Time Off

Paid Holidays

Job summary

Sunflower Bank, N.A. seeks a full-time Treasury Management Operations Specialist (Client Support) to deliver exceptional service to Treasury Management clients.

The role manages team work, drives performance, and serves as escalation point for TM client issues, handling inquiries via phone and email. The position requires at least three years in TM Client Support with supervisory experience preferred and Spanish bilingual abilities.

Qualifications

• Three years of Treasury Management Client Support experience required.
• Five years of supervisory experience preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Provide exceptional service to internal and external customers.
• Manage the workflow of their employees, create team schedules and delegate tasks.
• Assess the work performance of their employees and identify areas that need improvement.
• Ensure that KPI’s, SLA’s, and Performance Standards are met.
• Train and onboard new hires to ensure they understand their role.
• Acts as an escalation point for Treasury Management Client Support issues.
• Provide client support for all Treasury Management products and services; including, but not limited to, ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Commercial Online Banking, Bill Pay, Sweep Accounts and Lockbox.
• Provide client support and training to clients for all Treasury Management products and services over the phone, remotely using web conferencing software and as needed, in person.

Job description

Sunflower Bank, N.A. seeks a full-time Treasury Management Operations Specialist (Client Support) to deliver exceptional service to Treasury Management clients.

The role manages team work, drives performance, and serves as escalation point for TM client issues, handling inquiries via phone and email. The position requires at least three years in TM Client Support with supervisory experience preferred and Spanish bilingual abilities.