Treasury Management Operations Lead — Client Support

Sunflower Bank Mortgage Lending; Denver (CO); On-site; USD 74,501,000 - 94,558,000; Full time

Job summary

Sunflower Bank, N.A. is seeking a Treasury Management Operations Specialist (Client Support) to deliver exceptional service to TM clients by handling inquiries, resolving issues, and processing requests.

This full-time role supports various TM products and requires strong communication via phone and email. The ideal candidate has 3+ years in TM client support, 5+ years in supervisory roles, and Spanish language skills.

Qualifications

• Three years of Treasury Management Client Support experience.
• Five years of supervisory experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Provide exceptional service to Treasury Management clients via phone and email.
• Act as escalation point for Treasury Management Client Support issues.
• Train and onboard new hires to ensure clarity of roles.
• Maintain knowledge of all Treasury Management products and services.

Skills

Customer service

Supervisory experience

Treasury Management knowledge

Troubleshooting

Tools

Microsoft Office

Excel

Job description

Sunflower Bank, N.A. is seeking a Treasury Management Operations Specialist (Client Support) to deliver exceptional service to TM clients by handling inquiries, resolving issues, and processing requests.

This full-time role supports various TM products and requires strong communication via phone and email. The ideal candidate has 3+ years in TM client support, 5+ years in supervisory roles, and Spanish language skills.