Bilingual Transportation Claims & Subrogation Specialist

Ecology Auto Parts, Inc.; Cerritos (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

Ecology Auto Parts, Inc. is seeking an experienced Commercial Transportation Claims & Subrogation Specialist to manage auto, trucking, transportation, and property damage claims across affiliated entities.

The role emphasizes subrogation recoveries, liability assessment, and negotiated settlements within delegated authority. Based at our Cerritos, CA corporate office, you will coordinate with insurance carriers, attorneys, drivers, and internal teams, maintain claims records, and drive recovery

Qualifications

• Minimum two years of direct, hands-on experience handling commercial liability insurance claims.
• Demonstrated experience identifying, pursuing, negotiating, and resolving subrogation claims.
• Professional fluency in English and Spanish, including the ability to communicate complex insurance and claims-related matters verbally and in writing.
• Strong knowledge of claims investigation, liability assessment, comparative negligence, and property damage evaluation.
• Demonstrated ability to prepare effective subrogation demand packages and negotiate claim settlements.
• Proficiency with Microsoft Office Suite, electronic claims management systems, and documentation tracking.
• Strong analytical, investigative, organizational, negotiation, and communication skills.
• Ability to independently manage competing priorities, maintain confidentiality, and meet time-sensitive deadlines.

Responsibilities

• Manage commercial automobile, trucking, transportation, and property damage claims from intake through investigation, resolution, and closure.
• Investigate accidents and incidents by reviewing police reports, driver statements, witness accounts, photographs, repair estimates, and supporting documentation.
• Evaluate liability, comparative negligence, damages, and potential recovery opportunities.
• Maintain accurate claims records, supporting documentation, correspondence, and follow-up schedules.
• Monitor claim developments, outstanding documentation, and resolution deadlines.
• Identify and pursue subrogation opportunities involving third-party negligence or responsibility.
• Prepare comprehensive subrogation demand packages supported by liability evidence, damage assessments, and applicable documentation.
• Communicate and negotiate with third-party insurance carriers, adjusters, and authorized representatives to maximize recoveries.
• Track outstanding demands, disputed claims, settlements, and recovery payments.
• Recommend appropriate recovery strategies, escalation, or resolution based on claim value, available evidence, and applicable requirements.
• Serve as a primary point of contact for insurance adjusters, carriers, attorneys, drivers, repair facilities, and internal fleet operations.
• Coordinate claims-related documentation and communications across affiliated business entities.
• Support claims audits, litigation-related documentation requests, and authorized settlement activities.
• Maintain compliance with applicable California insurance requirements, company procedures, confidentiality standards, and documentation protocols.
• Identify significant claims exposure, disputed liability, and matters requiring management or legal review.
• Maintain electronic claims files, diary systems, recovery tracking, and accurate claim-status records.
• Prepare reports concerning claims activity, outstanding liabilities, subrogation recoveries, and settlement outcomes.
• Identify recurring claim trends and recommend improvements to claims handling, recovery procedures, and operational efficiency.
• Independently prioritize assigned claims and meet critical investigation, reporting, and recovery deadlines.
• Perform other related duties consistent with the position's claims administration and subrogation responsibilities.

Skills

Bilingual English/Spanish

Analytical skills

Investigative skills

Negotiation

Communication

Time management

Documentation tracking

Tools

Microsoft Office Suite

Electronic claims management systems

Documentation tracking systems

Job description

Ecology Auto Parts, Inc. is seeking an experienced Commercial Transportation Claims & Subrogation Specialist to manage auto, trucking, transportation, and property damage claims across affiliated entities.

The role emphasizes subrogation recoveries, liability assessment, and negotiated settlements within delegated authority. Based at our Cerritos, CA corporate office, you will coordinate with insurance carriers, attorneys, drivers, and internal teams, maintain claims records, and drive recovery