Welcome Coordinator (Bilingual) - Part Time

Vamos Health; Orem (UT); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Vamos Health in Utah is seeking a bilingual Welcome Coordinator to join our front desk team. The role involves greeting patients, scheduling appointments, and handling inquiries in both English and Spanish, with a focus on delivering a welcoming patient experience.

As a part-time position, you will support patient records, enroll members, process payments, and maintain office operations. Prior medical office experience and CPR certification are valued but not mandatory.

Qualifications

• Fluent in English and Spanish (written and spoken).
• Experience in a medical office or similar setting preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality.
• Experience with EHR systems.

Responsibilities

• Greet Patients and visitors in English and Spanish, in person and over the phone.
• Schedule appointments and manage patient communications in both languages.
• Maintain patient records with accuracy and confidentiality.
• Address inquiries and provide information in both languages.
• Process payments and file third-party claims.
• Educate and enroll potential patients in Vamos memberships.
• Maintain office inventory and support patient comfort.

Skills

Bilingual English/Spanish

Excellent communication

Strong organizational skills

Confidentiality

Customer service

CPR certification

Education

High school diploma or equivalent

Medical office administration certification

CPR certification

Tools

Electronic Health Records (EHR) systems

Office software

Job description

About: ¡ Vamos! Health

¡Vamos! Health was founded on the belief that everyone deserves a healthy and fulfilling life. We provide primary care and navigational services in Spanish and English.

¡Vamos! Health is bringing forward-thinking teammates along on a novel healthcare journey: a membership model where our patients receive a level of attention they won’t find anywhere else. No insurance is required to be a member; patients pay a predictable monthly fee. Our team members who interact with patients are fully bilingual in Spanish and English. We offer primary care for all ages in-person, over the phone, and by text message. Community Health Navigators support our members with services beyond just clinical care. At some locations, we also take Medicaid! Healthcare is a family affair. Our goal is to keep mixed-Medicaid eligible families visiting the doctor together and to provide continuity of care as individuals fall in and out of eligibility.

The bilingual Welcome Coordinator will be responsible for managing front desk operations, including greeting patients, scheduling appointments, and handling inquiries in both English and Spanish. This role is crucial in ensuring effective communication and a positive experience for all patients.

SCHEDULE: Part-time 9am-6pm

Key Responsibilities:

• Greet Patients: Welcome patients and visitors in a warm and professional manner, both in person and over the phone, in English and Spanish.
• Schedule Appointments: Coordinate and schedule patient appointments, ensuring clear communication in both languages.
• Manage Patient Records: Retrieve, update, and maintain patient information with accuracy and confidentiality.
• Answer Inquiries: Address patient questions and concerns, providing information and assistance in both languages.
• Process Payments: Handle patient charges, process payments, and file third-party claims.
• Educate and enroll potential patients in Vamos memberships: Help potential patients see the value of a Vamos membership and enroll them into plans that best fit their needs.
• Maintain Office Inventory: Ensure the office is stocked with necessary supplies and equipment.
• Support Patient Comfort: Anticipate patient anxieties and provide reassurance in both languages.

Qualifications:

• High school diploma or equivalent.
• Fluency in both English and Spanish (written and spoken).
• Previous experience in a medical office or similar setting preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality.
• Proficiencyin using office software and medical record systems.
• Certification in medical office administration ora relatedfield.
• Experience with electronic health records (EHR) systems.
• Knowledge of medical terminology.
• CPR certification.
• Previous experience in a bilingual customer service role.

• Familiarity with insurance billing and coding

Work Environment:

• Generally,inan indoor setting
• Frequent use of a computer
• Varying schedule to include evenings, holidays, and extended hours as business dictates
• While performing the duties of this job, the employee is occasionally exposed to heat or cold temperatures.

¡Vamos! Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.

• Ability to lift 20 pounds
• Frequently required to sit or stand for periods of time or bend,stretchor stoop
• Frequently able to use all types of vision, such as close vision or computer vision