Bilingual Tier 1 Tech Support – EN/ES, Remote Potential

JOHN STAURULAKIS INC; Madison (MS); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Benefits package (medical, dental, 401

PTO and travel support

Professional development opportunities

Job summary

John Staurulakis, Inc. (JSI) is seeking a bilingual Tier 1 Tech Support Technician for our Contact Center in Madison, MS. The role focuses on inbound/outbound calls, troubleshooting peripheral-related issues, and delivering professional service to partners’ customers.

The position requires English and Spanish fluency, strong communication, and basic networking knowledge. Work schedule includes four 10-hour days, with one weekend day typically.

Qualifications

• High school diploma or equivalent.
• Fluency in English and Spanish.
• Excellent verbal and written communication.
• Proficient knowledge of computer systems and networks.
• Ability to manage time and prioritize multiple tasks.
• Willingness to solve complex problems through completion.

Responsibilities

• Provide Tier 1 support to customers in a professional manner.
• Answer inbound calls and make outbound calls as needed.
• Troubleshoot, investigate, and resolve peripheral-related problems.
• Maintain detailed notes of work performed on customer peripherals.
• Manage and monitor the ticketing queue to ensure timely handling of requests.
• Maintain 90% QA ratings.
• Participate in other projects as assigned by management.

Skills

Bilingual English/Spanish

Communication skills

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Computer networks

Job description

John Staurulakis, Inc. (JSI) is seeking a bilingual Tier 1 Tech Support Technician for our Contact Center in Madison, MS. The role focuses on inbound/outbound calls, troubleshooting peripheral-related issues, and delivering professional service to partners’ customers.

The position requires English and Spanish fluency, strong communication, and basic networking knowledge. Work schedule includes four 10-hour days, with one weekend day typically.