Bilingual Tier 1 Tech Support Technician (Spanish/English)

JSI; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’

Qualifications

• Fluency in English and Spanish required.
• Proficient knowledge of computer systems and networks.
• Excellent verbal and written communication.
• Ability to manage time and prioritize multiple projects.

Responsibilities

• Provide Tier 1 tech support by answering inbound calls in a professional manner.
• Troubleshoot, investigate, and resolve peripheral related problems.
• Maintain detailed notes in the ticketing system.
• Manage and monitor the ticketing queue to ensure timely resolution.
• Maintain 90% QA (quality assurance) ratings.
• Collaborate with management on ongoing projects.

Skills

Fluency in English

Fluency in Spanish

Education

High school diploma or equivalent

Job description

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’