Bilingual Tenant Services Specialist (Spanish)

Automatic Data Processing, Inc.; City of Syracuse (NY); On-site; USD 60,000 - 69,000; Full time

Job summary

Syracuse Housing Authority in Syracuse, NY, is seeking a Tenant Services Specialist (Spanish-speaking) to support tenants and staff in resolving lease issues and coordinating supportive services. The position emphasizes bilingual communication and strong administrative capabilities.

The role requires handling tenant concerns, maintaining relationships with residents, and ensuring compliance with housing policies while coordinating with the authority’s administrative team.

Qualifications

• Bachelor's degree in education, social work, human services or related field and 1 year of professional level work experience in assisting in the administration of or providing a human services program.
• Five years of paraprofessional or professional level work experience in education, social work, human services or resources, one year of which must have been in a professional level capacity in assisting in the administration of or providing a human services program.
• An equivalent combination of training and experience as defined by the limits of (A) and (B) above.

Responsibilities

• Assists in the administration of the Syracuse Housing Authority and provides tenant services.
• Resolves tenant lease violations and provides supportive services to tenants.
• Acts as liaison between tenants and Housing Authority administration and coordinates with staff.

Skills

Spanish fluency

Communication skills

Education

Bachelor's degree in education, social work, human services or related field

Job description

Syracuse Housing Authority in Syracuse, NY, is seeking a Tenant Services Specialist (Spanish-speaking) to support tenants and staff in resolving lease issues and coordinating supportive services. The position emphasizes bilingual communication and strong administrative capabilities.

The role requires handling tenant concerns, maintaining relationships with residents, and ensuring compliance with housing policies while coordinating with the authority’s administrative team.