Tenant Relations & Support Specialist

Syracuse Housing Authority; City of Syracuse (NY); On-site; USD 58,000 - 65,000; Full time

Job summary

Syracuse Housing Authority is seeking a Tenant Services Specialist as an Open-Competitive Onondaga County Civil Service position.

After a conditional offer, background check, education/work history verification and drug screening are required before starting. The role involves assisting in tenant services, resolving lease violations, and coordinating with staff and agencies to support tenants.

Qualifications

• Bachelor's degree in education, social work, human services, resources, social science, public administration or related field.
• One year of professional level work experience in assisting in the administration of or providing a human services program.
• Five years of paraprofessional or professional level work experience in related fields, with at least one year in a professional capacity.
• Equivalent combination of training and experience.

Responsibilities

• Assist the administration in tenant services and resolve lease violations.
• Counsel tenants on housing rights and responsibilities.
• Refer complaints to appropriate department or agency and follow up to ensure resolution.
• Prepare fiscal reports, budgets and data reports for funding agencies.

Skills

Tenant relations

Communication

Data gathering

Written reports

Education

Bachelor's degree in education, social work, human services or related field

Job description

Syracuse Housing Authority is seeking a Tenant Services Specialist as an Open-Competitive Onondaga County Civil Service position.

After a conditional offer, background check, education/work history verification and drug screening are required before starting. The role involves assisting in tenant services, resolving lease violations, and coordinating with staff and agencies to support tenants.