Bilingual Teller & Personal Finance Advisor

Citizens Bank; The Ironbound (NJ); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Volunteer time off

Donation matching up to $1000

Health, dental, and vision coverage

401(k) with company match

Tuition assistance

Flexible work arrangements

Education reimbursement

Wellness programs

Student loan refinancing discounts

Job summary

Citizens Bank in New Jersey seeks a customer service associate who greets customers in lobby spaces, assists with mobile app and ATM transactions, and offers personalized financial guidance to help customers reach their goals.

The role emphasizes strong listening, effective questioning, and a customer-centric approach, with flexibility to work weekends/evenings and adapt to branch needs. Comprehensive benefits are provided.

Qualifications

• High School degree or GED.
• Bilingual in Portuguese.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate how to use mobile app or ATMs.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions and concerns.
• Follow all financial policies and procedures including cash handling and regulations.

Skills

Portuguese language proficiency

Customer service experience

Cash and digital payments handling

Active listening

Communication skills

Questioning to identify needs

Problem solving

Digital technology fluency

Branch hours flexibility

Education

High School degree or GED

Job description

Citizens Bank in New Jersey seeks a customer service associate who greets customers in lobby spaces, assists with mobile app and ATM transactions, and offers personalized financial guidance to help customers reach their goals.

The role emphasizes strong listening, effective questioning, and a customer-centric approach, with flexibility to work weekends/evenings and adapt to branch needs. Comprehensive benefits are provided.