Bilingual Teller - Elevate Member Experience

UW Credit Union; Madison (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Caregiver leave

Parental leave

Volunteer time

Holidays

401k match

Bonus

Healthcare

Job summary

UW Credit Union is hiring a Bilingual Full-Time Teller for our East Side branch. You will accurately handle teller transactions while identifying opportunities to recommend UWCU products and services that align with members’ financial goals.

You will build strong, trustworthy relationships with members through everyday interactions at the East Side branch. As part of the branch team, you’ll strive to meet performance goals, maintain excellent service, and contribute to a positive member

Qualifications

• Bilingual ability is required for the teller role.
• 1 year of customer service experience.
• Confidence with cash handling and transactions.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team player that can jump in where needed.
• Ability to work in an autonomous environment.

Responsibilities

• Welcome and assist members at our East Side branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.

Skills

Bilingual

Customer service

Cash handling

Interpersonal skills

Team player

Autonomous work

Education

High School Diploma or equivalent

Job description

UW Credit Union is hiring a Bilingual Full-Time Teller for our East Side branch. You will accurately handle teller transactions while identifying opportunities to recommend UWCU products and services that align with members’ financial goals.

You will build strong, trustworthy relationships with members through everyday interactions at the East Side branch. As part of the branch team, you’ll strive to meet performance goals, maintain excellent service, and contribute to a positive member