Spanish-Speaking Teller: Member Services Pro

UW Credit Union; Monona (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Bilingual premium

Caregiver leave

New child parental leave

Volunteer time

Holidays

Retirement plan match

Bonus potential

Health, Dental and Vision plans

Employee Assistance Program

Job summary

UW Credit Union in Wisconsin’s Monona area is hiring a Spanish bilingual Full-Time Teller at the Pier 37 branch. You will handle teller transactions accurately and advise members on UWCU products to help meet their financial goals.

This role emphasizes outstanding customer service, building trusted member relationships, and working with the branch team to exceed expectations. Must have High School diploma and 1 year of customer service experience; bilingual Spanish required.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Confidence with cash handling and transactions.
• Demonstrates ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team player that can confidently jump in where and when you are needed.
• Ability to work in an autonomous environment.

Responsibilities

• Welcome and assist members at our Pier 37 branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.

Skills

Customer service

Cash handling

Interpersonal skills

Education

High School Diploma

Job description

UW Credit Union in Wisconsin’s Monona area is hiring a Spanish bilingual Full-Time Teller at the Pier 37 branch. You will handle teller transactions accurately and advise members on UWCU products to help meet their financial goals.

This role emphasizes outstanding customer service, building trusted member relationships, and working with the branch team to exceed expectations. Must have High School diploma and 1 year of customer service experience; bilingual Spanish required.