Bilingual Teller — Customer Experience Specialist

PNC Financial Services Group, Inc.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Philadelphia, PA is seeking a Full Time Teller to provide a seamless customer experience at the Feltonville Branch.

Spanish-speaking ability is required to serve a diverse customer base and support in-branch financial transactions. The role emphasizes educating customers, identifying banking opportunities, and referring them to branch staff while maintaining accurate daily operations and adherence to policies.

Qualifications

• No university/college degree required; high school diploma accepted.
• No degree may be substituted with education, certifications, or military experience.
• In lieu of a degree, a combination of education and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Identifies opportunities through conversations and refers to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology.

Skills

Accountability

Banking

Customer Service

Digital Awareness

Proactive Sales

Problem Solving

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Identifying Opportunities

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Philadelphia, PA is seeking a Full Time Teller to provide a seamless customer experience at the Feltonville Branch.

Spanish-speaking ability is required to serve a diverse customer base and support in-branch financial transactions. The role emphasizes educating customers, identifying banking opportunities, and referring them to branch staff while maintaining accurate daily operations and adherence to policies.