Bilingual Teller - Customer Experience & Banking

PNC; Feltonville (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision options

401(k) match

Pension

Stock purchase plans

Education assistance

Wellness program

Job summary

PNC is seeking a Full Time Teller based in Philadelphia, PA at the Feltonville Branch. Bilingual Spanish required. In-office role focused on delivering personalized customer experiences and guiding customers through financial options using branch resources.

The job emphasizes customer engagement, product referrals, and accurate processing of daily operations while upholding policies and risk controls.

Qualifications

• No university/college degree typically required.
• Spanish speaking is required.
• No formal certifications needed for this role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Service

Banking

Identifying Opportunities

Digital Awareness

Communication

Problem Solving

Spanish Speaking

Education

No Degree

Job description

PNC is seeking a Full Time Teller based in Philadelphia, PA at the Feltonville Branch. Bilingual Spanish required. In-office role focused on delivering personalized customer experiences and guiding customers through financial options using branch resources.

The job emphasizes customer engagement, product referrals, and accurate processing of daily operations while upholding policies and risk controls.