Bilingual Telehealth Scheduler - Spanish/English (On-Site)

AnswerNet; Morrow (GA); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Benefits after 60 days

Job summary

AnswerNet is hiring a part-time, in-office Customer Service Agent in Morrow, GA to schedule and reschedule Telehealth consultations and in-office visits. You will handle calls averaging 5–6 minutes, with potential longer durations, and support distressed callers through scheduling.

Paid training and supervisor support are provided. Successful candidates must be able to work on-site, use Zoom for meetings, and log activities in scheduling systems and payroll tools.

Qualifications

• Must have excellent communication skills.
• Have a high level of compassion for callers/patients and a desire to de-escalate distressed callers.
• Must have good interpersonal skills to enable an easy conversation flow with customers at all times.
• Have the skill to use keywords to show empathy and compassion for the patients.
• Must learn and maintain knowledge of customer relationships or customer service practices.

Responsibilities

• Assist in scheduling or rescheduling of in-office or Telehealth consultations with providers.
• Document all call activity accurately in NextGen scheduling systems with complete notes.
• Identify the needs of the patient, clarify information, and provide accurate answers to the patient’s issues or concerns.
• Attend team daily in-office meetings as scheduled via Zoom.
• Attend customer training sessions in the office.

Skills

Communication skills

Compassion

Interpersonal skills

Typing

Multitasking

Team player

Flexibility

Education

High school diploma or GED

Tools

NextGen scheduling system

UKG payroll

Zoom

MatterMost

Job description

AnswerNet is hiring a part-time, in-office Customer Service Agent in Morrow, GA to schedule and reschedule Telehealth consultations and in-office visits. You will handle calls averaging 5–6 minutes, with potential longer durations, and support distressed callers through scheduling.

Paid training and supervisor support are provided. Successful candidates must be able to work on-site, use Zoom for meetings, and log activities in scheduling systems and payroll tools.