Telecom Sales & Service Specialist

Liberty Latin America; San Juan (PR); Presencial; USD 26.000 - 38.000; Tempo integral

Resumo da vaga

Liberty Latin America is seeking a Sales & Service Agent in Puerto Rico to manage customer interactions and drive upsell opportunities for fixed and mobile services. You will resolve inquiries, record information, and ensure product knowledge to deliver exceptional service.

The role emphasizes meeting sales objectives, assisting with store operations, and escalating complex cases to a supervisor when needed, all with a focus on customer satisfaction.

Qualificações

• High School Diploma or Associate degree preferred.
• One to two years of experience in Customer Service or Sales, preferably in Telecommunications.

Responsabilidades

• Provide prompt resolution of customer inquiries with billing, service, programming, technical or maintenance information.
• Offer additional services and products to existing customers; maintain knowledge of products, pricing plans, promotions, and features.
• Sell fixed and mobile services to existing customers and meet sales objectives.
• Retain customers and escalate unresolved cases to supervisors as needed.
• Record account information and provide accurate order status and product knowledge.

Conhecimentos

Customer service

Sales

Upselling

Product knowledge

Formação

High School Diploma

Associate degree

Descrição da vaga

Liberty Latin America is seeking a Sales & Service Agent in Puerto Rico to manage customer interactions and drive upsell opportunities for fixed and mobile services. You will resolve inquiries, record information, and ensure product knowledge to deliver exceptional service.

The role emphasizes meeting sales objectives, assisting with store operations, and escalating complex cases to a supervisor when needed, all with a focus on customer satisfaction.