Bilingual RN Triage Nurse (CA) – Telehealth

MedRisk; Conshohocken (Montgomery County); Remote; USD 70,000 - 100,000; Full time

Job summary

MedRisk is seeking a Telephonic Triage Nurse (RN) to deliver safe, evidence-based assessments over the phone. You will determine the appropriate direction of care using established protocols, document thoroughly, and protect patient confidentiality.

Strong preference for active California RN licensure and a compact multistate license. Spanish/English bilingual skills are highly desired in a fast-paced, compliant environment.

Qualifications

• Active, unrestricted California RN license is required.
• Compact multistate RN license is strongly preferred.
• Spanish/English bilingual is strongly preferred.

Responsibilities

• Deliver safe, evidence-based clinical triage via telephonic interaction.
• Use established protocols to determine direction of care (self-care, telemedicine, office visit, urgent care, emergency).
• Document accurately and maintain HIPAA compliance for every interaction.
• Escalate when protocols do not clearly align with patient presentation.
• Maintain QA scores and adhere to productivity targets.

Skills

Clinical triage

Telephonic assessment

Direction of care

Documentation accuracy

HIPAA compliance

Empathy & communication

QA adherence

Education

RN license (California)

Tools

Triage platform

EMR/documentation systems

Internal chat/collaboration tools

Job description

MedRisk is seeking a Telephonic Triage Nurse (RN) to deliver safe, evidence-based assessments over the phone. You will determine the appropriate direction of care using established protocols, document thoroughly, and protect patient confidentiality.

Strong preference for active California RN licensure and a compact multistate license. Spanish/English bilingual skills are highly desired in a fast-paced, compliant environment.