IT Admin

Helpware; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Helpware is seeking an IT Specialist in Orlando to provide on-site and remote end-user support, diagnose hardware, software, and networking issues, and ensure accurate asset and license tracking. You’ll configure new devices and maintain current systems while delivering responsive, professional service.

You will report to the Director of Technology Operations and collaborate with supervisors on new systems, projects, and upgrades in a fast-paced BPO environment, demonstrating strong

Qualifications

• Associate’s degree in CS or IT or equivalent experience.
• CompTIA A+, Network+, Server+, Security+ certifications are a plus but not required.
• Experience with Windows, MacOS and ChromeOS.
• Experience with O365 and Google Workspace Enterprise.
• Familiarity with SOC2 or ISO 27001 security frameworks.
• Experience in a BPO environment.

Responsibilities

• Install and configure new hardware, maintain inventory in real-time.
• Problem recognition, research, isolation, resolution and follow up for all computers and software.
• OS and software installation and configuration and maintain an accurate software license tracking system in real-time.
• Asset management - tracking desktop hardware and software inventory in real-time.
• On-site support - end-user support and problem management for all IT infrastructure.
• Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
• Other duties as assigned.

Skills

Desktop Support

IT Help Desk

Networking troubleshooting

Communication

Problem solving

Education

Associate’s degree in Computer Science or Information Technology

Tools

Windows OS

MacOS

ChromeOS

O365

Google Workspace

Job description

IT Specialist | Location: Orlando, FL

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview

This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the Director of Technology Operations, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

Primary Responsibilities

• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
• Problem recognition, research, isolation, resolution and follow up for all computers and software.
• Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
• Asset management - responsible for tracking desktop hardware and software inventory in real-time.
• On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
• Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
• Other duties as assigned.

Qualifications

• Experience in a BPO environment
• Desktop Support or IT Help Desk experience
• Proficiency researching and troubleshooting complex problems and errors
• Demonstrated ability with basic networking and telephony
• Demonstrated ability to research, plan, document, and execute complex tasks/projects
• Excellent written and oral communication skills
• Excellent interpersonal and customer service skills
• Excellent work ethic and dedication
• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
• CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required
• Experience with multiple operating systems including Windows, MacOS and ChromeOS
• Experience with O365 and Google Workspace Enterprise
• Familiarity or experience with common security frameworks for SOC2 or ISO 27001