Bilingual Technical Service Engineer Onsite Support (EN/CH)

Marketech International Corporation USA; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid medical, dental, vision,

life insurance

Paid Time Off

Job summary

Advanced Technology Matrix United (ATMU) seeks a hands-on bilingual Technical Service Engineer to install, troubleshoot, and maintain equipment while delivering customer-facing technical support at customer sites in Phoenix and nearby regions.

The ideal candidate has a mechanical or electrical engineering background, strong problem-solving and communication skills, and willingness to travel locally to support customers and suppliers.

Qualifications

• Bilingual English and Chinese communication skills required.
• Strong mechanical/electrical aptitude and reading of drawings and manuals.
• Customer-focused mindset with good problem-solving abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide onsite and remote technical support to customers and teams.
• Assist with equipment installation, startup, testing, and verification.
• Perform troubleshooting, preventive maintenance, and basic repair.
• Diagnose issues using drawings, manuals, specs, test data, and observations.
• Prepare service reports, troubleshooting summaries, and logs.
• Coordinate with internal teams and customers to resolve issues.
• Support customer training and equipment handover; participate in product evaluations.

Skills

Bilingual English & Chinese

Analytical & problem-solving

Customer-service oriented

Reading technical drawings

MS Office proficiency

Onsite & travel readiness

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Materials Science

Engineering Technology or related field

Tools

MS Office Suite

Job description

Advanced Technology Matrix United (ATMU) seeks a hands-on bilingual Technical Service Engineer to install, troubleshoot, and maintain equipment while delivering customer-facing technical support at customer sites in Phoenix and nearby regions.

The ideal candidate has a mechanical or electrical engineering background, strong problem-solving and communication skills, and willingness to travel locally to support customers and suppliers.