Bilingual Tech Support Specialist – Heavy Equipment

TEKsystems; United States; Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking a bilingual Spanish-English Technology Support Specialist to serve customers and dealers, diagnosing machine and digital technology issues via phone, chat, and remote channels. You will interpret wiring schematics, support telematics, and document all interactions while delivering excellent customer service.

The role emphasizes heavy equipment diagnostics, electrical/electronic troubleshooting, and remote technical support in a fast-paced environment.

Qualifications

• Bilingual in Spanish and English (written and verbal).
• Experience diagnosing heavy equipment and electrical/system issues.
• Ability to read wiring schematics and service manuals.

Responsibilities

• Provide technical support to customers via phone, chat, and digital channels.
• Diagnose machine, electrical, and digital technology issues.
• Interpret wiring schematics and service information for resolutions.
• Document interactions and resolutions; escalate complex cases as needed.
• Collaborate with internal teams to resolve issues; ensure a positive customer experience.

Skills

Bilingual Spanish-English

Heavy Equipment Diagnostics

Electrical Systems & Schematics

Tools

Salesforce

ServiceNow

Microsoft Office

Job description

TEKsystems is seeking a bilingual Spanish-English Technology Support Specialist to serve customers and dealers, diagnosing machine and digital technology issues via phone, chat, and remote channels. You will interpret wiring schematics, support telematics, and document all interactions while delivering excellent customer service.

The role emphasizes heavy equipment diagnostics, electrical/electronic troubleshooting, and remote technical support in a fast-paced environment.