B2B Technical Support Specialist

Panasonic Connect North America; Leawood (KS); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits and wellness programs

401(k) retirement plan with company-m\

Job summary

Panasonic Connect North America is seeking a front-line support specialist to assist B2B customers via phone, email and chat for Panasonic products. You will troubleshoot basics, create repair orders, and manage service loaners/exchanges within guidelines.

The role requires strong communication, technical document literacy, and the ability to work in a fast-paced, team-based environment. Prior call center experience is preferred and on-site work in Leawood, KS is expected.

Qualifications

• Call center experience preferred.
• Fundamental understanding of electronics required.
• Ability to read and understand technical documents.

Responsibilities

• Provide exemplary customer service to internal and external customers.
• Provide support for product specific incoming calls, chats and emails.
• Demonstrate timely and efficient resolution of customer contacts.
• Route and escalate as appropriate within guidelines.
• Document customer contacts in ticketing systems.
• Learn and support new Panasonic products and services.

Skills

Call center experience

Electronics understanding

Tech document literacy

MS Office

Multitasking

Team player

Independent worker

Communication skills

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Panasonic Connect North America is seeking a front-line support specialist to assist B2B customers via phone, email and chat for Panasonic products. You will troubleshoot basics, create repair orders, and manage service loaners/exchanges within guidelines.

The role requires strong communication, technical document literacy, and the ability to work in a fast-paced, team-based environment. Prior call center experience is preferred and on-site work in Leawood, KS is expected.