Bilingual French Tech Support Specialist

Panasonic Connect North America; Leawood (KS); On-site; USD 2,342,000 - 2,755,000; Full time

Benefits offered by this job

Health Benefits– Medical, dental, and

Voluntary Benefits– Life, accident,/or

Job summary

Panasonic Connect North America is seeking friendly, tech‑savvy Call Center Agents to respond to Help Desk inquiries about the Clearview product via phone, email, and chat. You will troubleshoot a wide range of topics and document and manage support tickets to ensure customers receive timely solutions.

Candidates should have prior customer service experience and be comfortable learning new software; bilingual French is preferred.

Qualifications

• Previous customer service experience required.
• Bi-lingual in French preferred.
• Professional in all interactions.
• Comfortable using technology and learning new software applications.
• Excellent written and verbal communication.

Responsibilities

• Inbound technical support and customer service inquiries via phone, email, or chat.
• Troubleshooting a wide variety of topics related to Clearview product.
• Creating and resolving tickets for support.
• Supporting fellow agents with unresolved questions.
• Placing outbound calls to provide updates and follow-up.
• Executing on special projects as needed.

Job description

Panasonic Connect North America is seeking friendly, tech‑savvy Call Center Agents to respond to Help Desk inquiries about the Clearview product via phone, email, and chat. You will troubleshoot a wide range of topics and document and manage support tickets to ensure customers receive timely solutions.

Candidates should have prior customer service experience and be comfortable learning new software; bilingual French is preferred.