Tech-Savvy Customer Support Advisor

Apple; Lansing (MI); Remote; USD 28,000 - 41,000; Full time

Job summary

Apple in Lansing, MI is seeking a Customer Service Advisor to deliver high-quality support to customers across Apple products. You will be the friendly voice of Apple, resolving issues and guiding users through steps with patience and clarity.

This role requires strong communication, multitasking, and a passion for technology. Training is provided; a Bachelor's degree is referenced in requirements, and the position offers competitive pay and benefits.

Qualifications

• Fluency in English and Danish
• Experience supporting clients via phone, email, chat, and in person
• Strong customer service orientation with ownership of the customer experience
• Ability to tailor communication to different audiences
• Ability to manage workload independently in a dynamic environment
• Willingness to learn and share knowledge within a group

Responsibilities

• Provide high-quality help to customers across Apple products and services
• Troubleshoot technical issues and guide customers to resolutions
• Maintain a positive, proactive attitude and build rapport with clients

Skills

English

Danish

Customer support

Multichannel support

Time management

Independent work

Team collaboration

Technical troubleshooting

iOS/Mac experience

Problem solving

Education

Bachelor's Degree

Job description

Apple in Lansing, MI is seeking a Customer Service Advisor to deliver high-quality support to customers across Apple products. You will be the friendly voice of Apple, resolving issues and guiding users through steps with patience and clarity.

This role requires strong communication, multitasking, and a passion for technology. Training is provided; a Bachelor's degree is referenced in requirements, and the position offers competitive pay and benefits.