Bilingual Team Support Specialist

Butler Technology Group; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Soccer Village in Blue Ash, OH is seeking a bilingual Team Support Specialist to join our in-office, full-time team. You will deliver outstanding customer service to soccer clubs, players, and families in English and Spanish.

You’ll manage orders and updates, support inventory checks with Sales, and maintain accurate product data in our Team Hub system. A passion for soccer and clear communication are essential.

Qualifications

• Bilingual fluency in English and Spanish required or preferred.
• Soccer knowledge or passion strongly preferred.
• Excellent verbal and written communication.
• Minimum 2 years in customer service.

Responsibilities

• Deliver outstanding customer service via phone, email, and chat.
• Support soccer clubs and manage club accounts.
• Coordinate orders and provide timely updates.
• Update products in Team Hub system.
• Assist Sales with inventory checks and order follow-ups.
• Process credit memos, refunds, payments, and store orders.

Skills

Bilingual communicator

Spanish-English

Soccer enthusiast

Strong communication

Customer-first

Team player

Multitasking

Education

High school diploma or GED

Job description

Bilingual Team Support Specialist

Full-time, M-F, 100% In-office (not remote)

Blue Ash, OH

Customer Service Position – Soccer Focus

Bilingual English/Spanish speakers are highly encouraged to apply!

Are you passionate about soccer, sports, and helping people? Do you enjoy building relationships, solving problems, and working as part of a team? We’re looking for an energetic, customer-focused bilingual specialist to join our sports-driven customer service team.

Fluent English and Spanish speakers are encouraged to apply. In this role, your ability to communicate with customers in both languages will help create an exceptional experience for teams, clubs, players, and families.

This isn’t your typical customer service role. You’ll be at the heart of a fast-paced sports environment where your passion for the game, communication skills, and commitment to great service help soccer teams and clubs succeed both on and off the field.

What You’ll Do

• Deliver Outstanding Customer Service: Assist customers via phone, email, and chat, always with professionalism and enthusiasm
• Support Soccer Clubs: Build relationships with uniform coordinators and manage club accounts with accuracy and care
• Coordinate Orders & Updates: Keep customers informed, resolve issues quickly, and ensure orders are processed smoothly
• Be a Team Hub Expert: Manage and update products within our Team Hub system while providing feedback for improvements
• Collaborate with Sales: Support inventory checks, order processing, and follow-ups on customer inquiries
• Handle Key Transactions: Accurately enter credit memos, refunds, payments, and promotional/store orders

What You Bring

• Bilingual Communicator: Fluency in both English and Spanish. You should be comfortable communicating with customers verbally in both languages
• Soccer Enthusiast: Strong knowledge and passion for soccer or sports are highly preferred
• Excellent Communicator: Clear, professional verbal and written communication skills
• Customer-First Mindset: You genuinely enjoy solving problems and helping people
• Positive & Energetic Attitude: You bring enthusiasm to every interaction
• Adaptable & Resilient: Thrive in a fast-paced environment and handle challenges with ease
• Strong Multitasker: Able to manage multiple priorities without missing details
• Active Listener: Understand customer needs and respond thoughtfully
• Detail-Oriented: Accuracy matters; you take pride in getting it right
• Growth-Oriented: Always looking for ways to improve and learn
• Bilingual: Ability to fluently speak both English and Spanish is highly desired, but not required

Why Join Us?

• Be part of a sports-driven culture that values teamwork and passion
• Work in a dynamic, high-energy environment connected to the game you love
• Grow your career with new opportunities and skill development
• Make a real impact supporting teams, players, and communities

Minimum Qualifications

• High school diploma or GED required.
• Bilingual - Fluently speak English and Spanish (required)
• Strong knowledge of soccer or sports.
• At least 2 years of experience in a customer service role.

Soccer Village celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.