Bilingual Soccer Customer Experience Specialist

Soccer Village Inc.; Blue Ash (OH); Vor Ort; USD 38.000 - 48.000; Vollzeit

Zusammenfassung

Soccer Village Inc. in Blue Ash, OH is seeking a Customer Service Specialist with a soccer focus. You will engage bilingual customers in English and Spanish, build relationships with clubs, and process orders in a fast-paced, in-office environment.

You will work closely with sales and inventory teams to ensure accurate order handling, updates, and proactive problem solving for teams, players, and families. Fluency in both languages is highly encouraged.

Qualifikationen

• High school diploma or GED
• Bilingual - Fluently speak English and Spanish (required)
• Strong knowledge of soccer or sports
• At least 2 years of experience in a customer service role

Aufgaben

• Deliver outstanding customer service via phone, email, and chat with professionalism and enthusiasm
• Support soccer clubs by building relationships with uniform coordinators and managing club accounts
• Coordinate orders and updates, keep customers informed, resolve issues quickly
• Be a Team Hub Expert by managing and updating products in the Team Hub system and provide feedback
• Collaborate with Sales to support inventory checks, order processing, and follow-ups
• Handle key transactions including credit memos, refunds, payments, and promotional/store orders

Kenntnisse

Bilingual English/Spanish

Soccer Enthusiast

Excellent Communicator

Customer-First Mindset

Positive Attitude

Adaptable & Resilient

Multitasking

Active Listening

Detail-Oriented

Growth Mindset

Jobbeschreibung

Soccer Village Inc. in Blue Ash, OH is seeking a Customer Service Specialist with a soccer focus. You will engage bilingual customers in English and Spanish, build relationships with clubs, and process orders in a fast-paced, in-office environment.

You will work closely with sales and inventory teams to ensure accurate order handling, updates, and proactive problem solving for teams, players, and families. Fluency in both languages is highly encouraged.