Bilingual Research & Collections Specialist

Perdue Brandon Fielder Collins and Mott‚ LLP; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Perdue Brandon Fielder Collins & Mott LLP seeks a call center professional to handle inbound and outbound calls with taxpayers, arranging payment plans and researching accounts. The role requires ability to use multiple systems, train new hires, and maintain reliable attendance.

Ideal candidates have 1–2 years of call center experience, high school diploma or equivalent, and may have some college coursework. Bilingual skills (Spanish, Vietnamese) are a definite plus.

Qualifications

• Decision-making ability to work independently and balance Firm, customer interests
• Creative problem-solving for varying call scenarios
• Ability to handle difficult customers with diplomacy and tact
• Flexibility to work in a dynamic telecommunications environment
• Ability to meet production objectives and adhere to schedules

Responsibilities

• Receive inbound calls and/or make outbound calls to taxpayers to arrange payment agreements
• Research accounts, lienholders, and request title work and probate as required
• Navigate multiple computer systems using headset and terminal
• Meet daily, weekly, and monthly production objectives
• Train new hires and ensure punctual arrival and adherence to schedule

Skills

Decision-making

Creative problem-solving

Deal with difficult people

Adaptability

Stress tolerance

Education

High School diploma or equivalent

Some college

Job description

Perdue Brandon Fielder Collins & Mott LLP seeks a call center professional to handle inbound and outbound calls with taxpayers, arranging payment plans and researching accounts. The role requires ability to use multiple systems, train new hires, and maintain reliable attendance.

Ideal candidates have 1–2 years of call center experience, high school diploma or equivalent, and may have some college coursework. Bilingual skills (Spanish, Vietnamese) are a definite plus.