24/7 Hospital Switchboard Operator - Critical Communications

Iaw, Inc.; New York (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Iaw, Inc. is seeking reliable Switchboard Operators to manage high-volume incoming calls and support communication operations at the James J. Peters VA Medical Center in Bronx, NY. The role requires experienced individuals with strong verbal communication skills, basic computer proficiency, and the ability to handle emergencies. Shifts are flexible, covering weekdays, weekends, and holidays. Ideal candidates should have a high school diploma and at least 1–2 years of relevant experience.

Qualifications

• 1–2 years of experience in a call center, switchboard, or customer service role.
• Ability to handle high call volumes in a fast-paced environment.
• Basic computer proficiency.

Responsibilities

• Operate multi-line telephone switchboard systems in a high-volume environment.
• Answer and route incoming calls to appropriate departments and staff.
• Maintain accurate logs of calls and messages.

Skills

Verbal communication skills

Listening skills

Multitasking

Prioritization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Call logging systems

Job description

Iaw, Inc. is seeking reliable Switchboard Operators to manage high-volume incoming calls and support communication operations at the James J. Peters VA Medical Center in Bronx, NY. The role requires experienced individuals with strong verbal communication skills, basic computer proficiency, and the ability to handle emergencies. Shifts are flexible, covering weekdays, weekends, and holidays. Ideal candidates should have a high school diploma and at least 1–2 years of relevant experience.