Bilingual Support Coordinator (Spanish) – Healthcare

HealthFirst; Hartford (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401k contributions

Job summary

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical duties, including case creation, member outreach by phone, and processing of clinical requests.

You will support a clinical team (Care Management, Utilization, Behavioral Health) and help document calls, coordinate services, and educate stakeholders on approval requirements. Bilingual English/Spanish is a plus.

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Knowledge of medical terminology and healthcare terms.

Responsibilities

• Assist care/case managers with non-clinical activities and case creation.
• Provide telephonic outreach to members, providers and community organizations.
• Fax and process clinical requests and care plans on behalf of CM/PCM.
• Document inquiries and service issues from members and providers.
• Educate members and providers on service requirements for approvals.
• Manage a large caseload and monitor member needs to improve outcomes.

Skills

Customer service

Verbal & written communication

Bilingual: English/Spanish

Documentation skills

Time management

Education

High School diploma or GED

Associate degree or related certification

Tools

Trucare

Salesforce

HHAXchange

DocuSign

Sharepoint

Microsoft Word

Microsoft Excel

Outlook

MS Teams

Job description

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical duties, including case creation, member outreach by phone, and processing of clinical requests.

You will support a clinical team (Care Management, Utilization, Behavioral Health) and help document calls, coordinate services, and educate stakeholders on approval requirements. Bilingual English/Spanish is a plus.