Bilingual Care Support Coordinator (Spanish)

HealthFirst; Williamstown (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k contributions

Incentives and recognition

Job summary

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical tasks, case creation, and telephonic outreach to members, providers, and community organizations. You will handle member mailings, fax clinical requests, and support CM/PCM in daily operations.

Responsibilities include documenting calls, initiating authorizations in Trucare, educating on service-approval requirements, and managing a large caseload to improve quality and cost outcomes.

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Ability to handle multiple priorities in a fast-paced setting.
• Strong written and verbal communication with good grammar and punctuation.

Responsibilities

• Assist care/case managers with non-clinical tasks and case creation.
• Provide telephonic outreach to members, providers, and community orgs.
• Handle member mailings, faxes, and clinical requests on behalf of CM/PCM.
• Initiate authorizations in Trucare for preapproved services and DMEs.
• Document calls with members and providers about benefits, scheduling, and issues.
• Educate members and providers on approval requirements for service requests.
• Manage a large caseload while monitoring screening and quality/cost outcomes.
• Coordinate onboarding issues with Inter/Intra-departments.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Non-clinical support

Education

High School diploma or GED

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

Job description

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical tasks, case creation, and telephonic outreach to members, providers, and community organizations. You will handle member mailings, fax clinical requests, and support CM/PCM in daily operations.

Responsibilities include documenting calls, initiating authorizations in Trucare, educating on service-approval requirements, and managing a large caseload to improve quality and cost outcomes.