Bilingual Care Support Specialist (Spanish)

HealthFirst; Elm (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

Healthfirst is seeking a Support Coordinator to assist care managers with non-clinical activities and telephonic outreach to members, providers and community partner organizations. You will handle mailings, fax clinical requests and care plans on behalf of the care team, and manage an ongoing caseload with attention to service quality and cost outcomes.

The role supports multiple clinical teams and may carry additional departmental responsibilities, requiring strong communication and

Qualifications

• Experience in a customer service environment and fast-paced settings.
• Strong written and verbal communication with good grammar and punctuation.
• Ability to manage multiple priorities and stay organized.
• Familiarity with healthcare terminology and documentation practices.

Responsibilities

• Assist care/case managers with non-clinical activities such as creating cases and events.
• Provide telephonic outreach to members, providers and community-based organizations.
• Handle member mailings, faxing of clinical requests and care plans.
• Process authorizations in Trucare and update/discontinue as needed.
• Document calls with members and providers and address benefit questions.
• Educate members/providers on approval requirements for service requests.
• Manage a large caseload while monitoring quality and cost outcomes.
• Coordinate with departments to reconcile onboarding issues.

Skills

Customer service

Communication

Multitasking

Documentation

Education

High School diploma or GED

Associate Degree/Certification in a related field

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

Microsoft Office Suite

Job description

Healthfirst is seeking a Support Coordinator to assist care managers with non-clinical activities and telephonic outreach to members, providers and community partner organizations. You will handle mailings, fax clinical requests and care plans on behalf of the care team, and manage an ongoing caseload with attention to service quality and cost outcomes.

The role supports multiple clinical teams and may carry additional departmental responsibilities, requiring strong communication and