Bilingual Support Coordinator – Spanish

Healthfirst, Inc.; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Healthfirst is seeking a Support Coordinator to assist care managers with non-clinical activities, including creating cases and events, and providing telephone outreach to members, providers and community organizations. You will handle member mailings, fax clinical requests, and manage authorizations on behalf of clinicians.

The role sits with a specific clinical team and may include additional departmental duties.

Qualifications

• High school diploma or GED required.
• Experience in a customer service environment.
• Ability to work in a fast-paced setting with multiple priorities.
• Strong written and verbal communication with good grammar and punctuation.

Responsibilities

• Conduct outreaches for newly enrolled members to review services and requests.
• Review intake documents for pre-approved services and discrepancies.
• Complete Welcome Onboarding and assessments and identify issues needing clinical escalation.
• Initiate and finalize authorizations in Trucare for preapproved services and DMEs.
• Document calls with members and providers regarding benefits, appointments, inquiries, issues and grievances.

Skills

Customer service

Communication

Multitasking

Written communication

Bilingual English/Spanish

Call center experience

Microsoft Office Suite

Education

High School diploma or GED

Associate Degree/Certification

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

Excel

Word

Outlook

MS Teams

Job description

Healthfirst is seeking a Support Coordinator to assist care managers with non-clinical activities, including creating cases and events, and providing telephone outreach to members, providers and community organizations. You will handle member mailings, fax clinical requests, and manage authorizations on behalf of clinicians.

The role sits with a specific clinical team and may include additional departmental duties.