Bilingual Healthcare Support Specialist (Spanish)

HealthFirst; Connecticut; On-site; USD 40,000 - 55,000; Full time

Job summary

HealthFirst seeks a dedicated Support Coordinator in Connecticut to assist care managers with non-clinical tasks, including case creation, event setup, and telephonic outreach to members, providers, and community organizations. You will also handle member mailings and care plan requests within a clinical team framework.

This role emphasizes clear communication, multitasking in a fast-paced environment, and precise documentation of calls, authorizations, and care plans to improve service quality

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Experience in a fast-paced environment that requires handling multiple priorities.
• Strong written and verbal communication skills.

Responsibilities

• Conduct outreaches for newly enrolled members to review services and requests.
• Review intake documents for pre-approved services and escalate discrepancies as needed.
• Complete Welcome Onboarding and Consumer Directed Personal Assistant Assessments and identify issues requiring clinical escalation.
• Initiate and finalize authorization in Trucare for preapproved services and DMEs and update authorizations when applicable.
• Handle and accurately document calls to and from members for benefit questions and scheduling.

Skills

Customer service

Multitasking

Verbal & written communication

Education

High School diploma or GED

Associate Degree/Certification

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

Job description

HealthFirst seeks a dedicated Support Coordinator in Connecticut to assist care managers with non-clinical tasks, including case creation, event setup, and telephonic outreach to members, providers, and community organizations. You will also handle member mailings and care plan requests within a clinical team framework.

This role emphasizes clear communication, multitasking in a fast-paced environment, and precise documentation of calls, authorizations, and care plans to improve service quality