Bilingual Support Coordinator - Mandarin/Cantonese

Healthfirst, Inc.; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k contributions

Life insurance

Incentive programs

Job summary

Healthfirst, Inc. is seeking a Support Coordinator to assist care/case managers with non-clinical tasks such as creating cases, scheduling events, and processing requests for authorizations and care plans.

You will conduct telephonic outreach to members, providers, and community organizations, handle member mailings and faxing, document calls, and help educate members about requirements for service approval. This role supports a clinical team and requires strong organizational skills.

Qualifications

• High School diploma or GED required.
• Experience in a customer service environment.
• Experience working in a fast-paced environment that requires handling multiple priorities simultaneously.
• Strong written and verbal communication with good grammar, spelling, and punctuation.

Responsibilities

• Assist care managers with non-clinical activities such as creating cases and events.
• Provide telephonic outreach to members, providers and community-based organizations.
• Handle member mailings, faxing clinical requests and IHCPs on behalf of care managers.
• Document calls to and from members and providers; assist with benefit questions and scheduling.

Skills

Customer service experience

Verbal and written communication

Multitasking

Documentation

Call center experience

Medical terminology

Education

High School diploma or GED

Associate degree/certification (preferred)

Tools

Trucare

Salesforce

SharePoint

DocuSign

Microsoft Office

MS Teams

Job description

Healthfirst, Inc. is seeking a Support Coordinator to assist care/case managers with non-clinical tasks such as creating cases, scheduling events, and processing requests for authorizations and care plans.

You will conduct telephonic outreach to members, providers, and community organizations, handle member mailings and faxing, document calls, and help educate members about requirements for service approval. This role supports a clinical team and requires strong organizational skills.