Bilingual SUD Outreach & Enrollment Specialist

NADAP Inc.; New York (NY); On-site; USD 50,000 - 52,000; Full time

Job summary

NADAP Inc. seeks an Outreach and Enrollment Specialist primarily based at SUD treatment programs. You will identify eligible individuals, explain benefits of Health Homes services, build rapport, and facilitate enrollment with clinic and care management teams.

The role involves on-site outreach, collaboration with hospital and community partners, and documentation compliance including HIPAA. Strong SUD background and bilingual Spanish preferred; some travel to community locations may be required.

Qualifications

• High School diploma required; Bachelor's in Social Work, Human Services, or a CASAC or CASAC-T preferred; equivalent relevant experience may be considered.
• Demonstrated experience working with individuals affected by substance use disorders, preferably in SUD treatment, behavioral health, or community-based setting.
• Strong understanding of substance use disorders, recovery-oriented services, harm reduction principles, and challenges in accessing care.
• Experience in outreach, client engagement, referral development, enrollment, or care coordination preferred.

Responsibilities

• Establish and maintain strong working relationships with SUD treatment staff to identify and refer eligible individuals.
• Conduct regular on-site outreach to engage individuals receiving SUD treatment and introduce Health Homes Care Management services.
• Build rapport with potential participants using motivational interviewing and engagement strategies.
• Provide orientation, intake, and screening; complete enrollment, screening, assessment tools, and consent forms.
• Collaborate with clinic personnel and Health Homes Care Management staff to facilitate warm handoffs into services.
• Participate in outreach at hospitals, community organizations, treatment programs, shelters to meet referral targets.
• Maintain accurate documentation of outreach contacts, referrals, enrollment activities and outcomes.
• Track outreach activities, referrals, enrollment progress, and barriers to engagement.
• Attend community meetings and provider events; uphold HIPAA and confidentiality protocols.
• Provide updates to management regarding outreach efforts and opportunities for improvement.

Skills

Interpersonal communication

Client engagement

Documentation skills

Microsoft Office

Bilingual Spanish (preferred)

Education

Bachelor's degree in Social Work or related field

CASAC or CASAC-T preferred

Tools

Microsoft Office

Job description

NADAP Inc. seeks an Outreach and Enrollment Specialist primarily based at SUD treatment programs. You will identify eligible individuals, explain benefits of Health Homes services, build rapport, and facilitate enrollment with clinic and care management teams.

The role involves on-site outreach, collaboration with hospital and community partners, and documentation compliance including HIPAA. Strong SUD background and bilingual Spanish preferred; some travel to community locations may be required.