Bilingual Store Team Lead: Customer Experience & Ops

O'Reilly Auto Enterprises, LLC; Defiance (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Stock Purchase Plan

Paid Time Off

Tuition Assistance

Job summary

O'Reilly Auto Parts in Defiance, OH is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role will manage the store during the Store Manager’s absence and lead the team in servicing customers.

Bilingual candidates encouraged to apply. The position offers a comprehensive benefits package and opportunities for growth within a well-known retail chain.

Qualifications

• Experience in retail management or supervisory roles.
• Strong communication and coaching skills.
• Ability to manage store operations and customer service excellence.

Responsibilities

• Lead store team to deliver excellent customer service to retail and professional customers.
• Oversee staffing, scheduling, and performance coaching during shifts.
• Assist in hiring, interviewing, and onboarding of new team members.
• Ensure accurate cash handling, inventory, and loss prevention.
• Coordinate with store manager to meet sales goals.

Skills

Customer service

Team leadership

Hiring & interviewing

Training & development

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts in Defiance, OH is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. The role will manage the store during the Store Manager’s absence and lead the team in servicing customers.

Bilingual candidates encouraged to apply. The position offers a comprehensive benefits package and opportunities for growth within a well-known retail chain.