Digital Banking Teller & Customer Experience Pro

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a customer-focused associate in Buffalo, NY to provide exceptional branch service. You will balance and process transactions, deliver digital demonstrations, and identify self-service opportunities to improve the customer experience.

Responsibilities include lobby management, resolving issues, and escalating complex problems while maintaining compliance and accurate logging of all activities.

Qualifications

• High school diploma or GED; minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal and time management skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience by understanding customer needs. Educate customers through digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, greet customers and address immediate needs; log issues in the appropriate system.
• Balance and process customer transactions accurately and efficiently per Bank Policy.
• Take ownership of escalated account services issues until resolution and log all complaints.
• Transition identified sales opportunities to the appropriate banking partner.
• Support branch operations such as cash ordering, vault, ATM, and wire transfers.
• Perform consumer AML/KYC related activities and maintain compliance with regulatory standards.

Skills

Communication

Interpersonal skills

Customer service

Time management

Prioritization

Data entry

Cash handling

Internet proficiency

Education

High school diploma

Tools

Internet

Job description

M&T Bank Corporation is seeking a customer-focused associate in Buffalo, NY to provide exceptional branch service. You will balance and process transactions, deliver digital demonstrations, and identify self-service opportunities to improve the customer experience.

Responsibilities include lobby management, resolving issues, and escalating complex problems while maintaining compliance and accurate logging of all activities.