Bilingual Spanish SaaS Support Specialist (Billing)

Super Dispatch, Inc.; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Great Culture

Great Insurance

Retirement

Remote First Culture

Wellness Stipend

Generous Time Off

Great Gear

Job summary

Super Dispatch, Inc. invites qualified candidates to join as a Customer Support Specialist (Bilingual/Spanish). You will help carriers, drivers, shippers, and brokers navigate the platform, resolve billing questions, and support the SuperPay solution with a focus on user success.

This full-time role follows a 11 a.m.–7 p.m. CST schedule on most weekdays, with weekend coverage optional. The team values technical problem-solving, patient communication, and a proactive, customer-first mindset.

Qualifications

• 2–4 years of experience in customer support, preferably SaaS or tech.
• Proficient communication of technical concepts to non-technical users.
• Fluency in Spanish is required.

Responsibilities

• Provide multi-channel customer support (email, chat, phone) for carriers, drivers, shippers, and brokers.
• Investigate and resolve billing concerns, including subscription management and invoicing discrepancies.
• Assist users with the SuperPay solution, addressing payment processing issues and setup guidance.
• Identify, diagnose, and resolve technical and operational challenges, escalating when needed.
• Educate users on platform features and best practices to enhance their experience.
• Contribute to knowledge base articles, user guides, and troubleshooting resources.
• Collaborate with product, engineering, and sales to ensure seamless issue resolution.

Skills

Bilingual Spanish

Customer support

SaaS experience

Billing and payments

CRM tools

Tools

Zendesk

Salesforce

Job description

Super Dispatch, Inc. invites qualified candidates to join as a Customer Support Specialist (Bilingual/Spanish). You will help carriers, drivers, shippers, and brokers navigate the platform, resolve billing questions, and support the SuperPay solution with a focus on user success.

This full-time role follows a 11 a.m.–7 p.m. CST schedule on most weekdays, with weekend coverage optional. The team values technical problem-solving, patient communication, and a proactive, customer-first mindset.