Bilingual SaaS Support Specialist (Spanish)

Super Dispatch, Inc.; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Great Culture

Great Insurance

Retirement

Remote First Culture

Wellness Stipend

Generous Time Off

Great Gear

Job summary

Super Dispatch, Inc. is seeking a Customer Support Specialist (Bilingual/Spanish) to support a diverse customer base of carriers, drivers, shippers, and brokers. The role covers platform inquiries, billing issues, and SuperPay assistance in a fast-paced, customer-focused environment.

The ideal candidate has 2–4 years in customer support, fluent Spanish, and experience with billing systems. Expect a shift pattern including weekends, and aRemote First culture with strong team collaboration.

Qualifications

• 2–4 years of experience in customer support.
• Spanish language proficiency required.
• Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee).
• Familiarity with software troubleshooting practices and customer success strategies.
• Ability to manage complex inquiries and resolve escalated issues effectively.

Responsibilities

• Provide multi-channel support (email, chat, phone) to address inquiries and resolve issues for carriers, drivers, shippers, and brokers.
• Investigate and resolve billing concerns, including subscription management, invoicing discrepancies, and payment-related inquiries.
• Assist users with the SuperPay solution, addressing payment processing issues and setup guidance.
• Identify, diagnose, and resolve technical and operational challenges, escalating complex issues when necessary.
• Educate users on platform features and best practices to enhance their experience and efficiency.
• Collect user feedback to inform product improvements and document recurring issues for internal review.

Skills

Spanish language proficiency

Customer support experience

Strong communication skills

Technical troubleshooting

Cross-functional collaboration

Tools

Zendesk

Salesforce

Braintree

Chargebee

Job description

Super Dispatch, Inc. is seeking a Customer Support Specialist (Bilingual/Spanish) to support a diverse customer base of carriers, drivers, shippers, and brokers. The role covers platform inquiries, billing issues, and SuperPay assistance in a fast-paced, customer-focused environment.

The ideal candidate has 2–4 years in customer support, fluent Spanish, and experience with billing systems. Expect a shift pattern including weekends, and aRemote First culture with strong team collaboration.