Remote SaaS Support Specialist: Billing & SuperPay

Super Dispatch; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great Culture

Great Insurance

Retirement

Remote First Culture

Wellness Stipend

Generous Time Off

Great Gear

Job summary

Super Dispatch is hiring a Customer Support Specialist to assist carriers, drivers, shippers, and brokers with platform inquiries, billing concerns, and SuperPay issues.

The role combines technical troubleshooting with high-quality customer service in a fast-paced environment. Shift is 11 a.m.–7 p.m. CST on three weekdays plus weekend coverage, with opportunities to grow within a cutting-edge transport management platform.

Qualifications

• 2–4 years of experience in customer support or a SaaS/technical environment.
• Strong communication skills, including explaining technical concepts to non-technical users.
• Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee).
• Familiarity with software troubleshooting and customer success strategies.
• Ability to manage complex inquiries and resolve escalations effectively.
• Willingness to work weekend shifts and extend to 7:00pm.
• Spanish language proficiency preferred but not required.

Responsibilities

• Provide multi-channel customer support (email, chat, phone) for carriers, drivers, shippers, and brokers.
• Investigate and resolve billing concerns, including subscriptions and invoicing discrepancies.
• Assist users with SuperPay, payment processing, and setup guidance.
• Identify, diagnose, and resolve technical and operational issues; escalate when needed.
• Educate users on platform features and best practices to improve efficiency.
• Collect user feedback to inform product improvements and document recurring issues.
• Contribute to knowledge base articles, user guides, and troubleshooting resources.
• Collaborate with product, engineering, and sales to ensure customer-first resolutions.

Skills

Customer support experience

Communication skills

Problem solving

Customer empathy

Spanish language proficiency

Tools

Salesforce

Zendesk

Braintree

Chargebee

Job description

Super Dispatch is hiring a Customer Support Specialist to assist carriers, drivers, shippers, and brokers with platform inquiries, billing concerns, and SuperPay issues.

The role combines technical troubleshooting with high-quality customer service in a fast-paced environment. Shift is 11 a.m.–7 p.m. CST on three weekdays plus weekend coverage, with opportunities to grow within a cutting-edge transport management platform.