Remote Bilingual Customer Support Specialist (Spanish)

Midwest Startups; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Great Culture

Great Insurance

Retirement

Remote First Culture

Wellness Stipend

Generous Time Off

Great Gear

Job summary

Super Dispatch is seeking a Customer Support Specialist (Bilingual/Spanish) to assist carriers, drivers, shippers, and brokers with platform inquiries, billing issues, and SuperPay support. The role blends technical problem solving with customer service excellence in a fast-paced environment.

Open to candidates in the United States, with a remote-first culture. Weekend and evening shift availability are required to cover 7:00pm CST, and experience with Salesforce or Zendesk is a plus.

Qualifications

• 2–4 years of experience in customer support, preferably in a SaaS or technical environment.
• Strong communication skills, with the ability to convey technical concepts clearly to non-technical users (e.g., API connections).
• Spanish language proficiency required.
• Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee, or similar).
• Familiarity with software troubleshooting practices and customer success strategies.
• Ability to manage complex inquiries and resolve escalated issues effectively.
• Proactive mindset with strong organizational skills and attention to detail.
• A customer-centric attitude and a dedication to providing exceptional support.
• Experience with CRM tools (Salesforce) or ticketing systems (Zendesk) is a plus.
• Willingness and availability to work weekend shifts (Saturday or Sunday) as part of the regular schedule.
• Willingness to work late/evening shift hours, with coverage through 7:00pm as part of the regular schedule.

Responsibilities

• Provide multi-channel support (email, chat, phone) to address inquiries and resolve issues for carriers, drivers, shippers, and brokers.
• Investigate and resolve billing concerns, including subscription management, invoicing discrepancies, and payment-related inquiries.
• Assist users with the SuperPay solution, addressing payment processing issues, transaction concerns, and setup guidance.
• Identify, diagnose, and resolve technical and operational challenges, escalating complex issues when necessary.
• Educate users on platform features and best practices to enhance their experience and efficiency.
• Collect user feedback to inform product improvements and document recurring issues for internal review.
• Contribute to the creation and maintenance of knowledge base articles, user guides, and troubleshooting resources.
• Partner with internal teams, including product, engineering, and sales, to ensure seamless issue resolution and a customer-first approach.

Skills

Spanish proficiency

Customer support

Communication

Problem solving

Tools

Salesforce

Zendesk

Braintree

Chargebee

Job description

Super Dispatch is seeking a Customer Support Specialist (Bilingual/Spanish) to assist carriers, drivers, shippers, and brokers with platform inquiries, billing issues, and SuperPay support. The role blends technical problem solving with customer service excellence in a fast-paced environment.

Open to candidates in the United States, with a remote-first culture. Weekend and evening shift availability are required to cover 7:00pm CST, and experience with Salesforce or Zendesk is a plus.