Bilingual Spanish Patient Concierge & Front Desk Specialist

aah; Charlotte (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health/dental/vision insurance

Flexible Spending Accounts

Adoption assistance

Retirement plan with employer match

Educational assistance

Job summary

Advocate Health in Charlotte, NC is seeking a full-time front desk / patient access specialist to support patient registration, scheduling, insurance verification, and cash handling in a busy Family Medicine clinic. Bi-lingual Spanish preferred due to the communication needs of the patient population served, with a schedule Monday through Friday, 8am to 5pm, 40 hours per week.

We offer comprehensive benefits, paid time off, and opportunities for career development within a large, national health

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience preferred.
• Bi-lingual Spanish preferred due to patient population needs.

Responsibilities

• Assist with patient registration and scheduling.
• Verify insurance and collect payments.
• Provide compassionate customer service at the front desk.
• Maintain accurate patient information and assist billing.
• Support front-end technology during registration.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk operations

Tech literacy

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health in Charlotte, NC is seeking a full-time front desk / patient access specialist to support patient registration, scheduling, insurance verification, and cash handling in a busy Family Medicine clinic. Bi-lingual Spanish preferred due to the communication needs of the patient population served, with a schedule Monday through Friday, 8am to 5pm, 40 hours per week.

We offer comprehensive benefits, paid time off, and opportunities for career development within a large, national health