Bilingual Member Experience Specialist (English/Spanish)

ttg Talent Solutions; Miami (FL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Pension plan

Job summary

ttg Talent Solutions seeks a Member Experience Representative for an on-site role in Miami, FL. You will be the voice of the credit union, handling inbound and outbound member interactions, resolving account issues, and guiding members toward suitable financial products.

Requirements include bilingual English and Spanish, 1–3 years in customer service, and a high school diploma. The role emphasizes empathy, accuracy, and compliance with BSA policies.

Qualifications

• Bilingual in English and Spanish is required.
• 1–3 years of customer-facing experience, preferably in financial services.
• High school diploma or equivalent required.

Responsibilities

• Deliver consistent, high-quality service on inbound and outbound calls.
• Handle inquiries across the full product suite and resolve account issues.
• Escalate complex or sensitive matters appropriately with professionalism.
• Communicate clearly and professionally with members and non-members.

Skills

Bilingual English/Spanish

Customer-facing experience

Education

High school diploma or equivalent

Job description

ttg Talent Solutions seeks a Member Experience Representative for an on-site role in Miami, FL. You will be the voice of the credit union, handling inbound and outbound member interactions, resolving account issues, and guiding members toward suitable financial products.

Requirements include bilingual English and Spanish, 1–3 years in customer service, and a high school diploma. The role emphasizes empathy, accuracy, and compliance with BSA policies.