Hybrid Member Service Advisor (Bilingual)

JOHNS HOPKINS FEDERAL CREDIT UNION; Baltimore (MD); Hybrid; USD 28,000 - 35,000; Full time

Job summary

JOHNS HOPKINS FEDERAL CREDIT UNION seeks an experienced Member Service Center Representative I to provide hospitality-driven service across phone, web, and digital channels. You will listen to member needs, offer products and digital solutions, and resolve inquiries with empathy and accuracy.

The role emphasizes accuracy, confidentiality, and teamwork in a hybrid work environment, with a high school diploma and bilingual fluency required.

Qualifications

• High school diploma or GED required.
• Spanish and English fluency required.
• Minimum of one year customer service; financial institution or contact center experience preferred.
• Experience supporting members through multiple channels preferred.

Responsibilities

• Delivers a hospitality-driven, member-first experience across virtual and digital service channels.
• Resolves inquiries and educates members on products and digital solutions.
• Maintains accurate documentation and protects member information.
• Escalates complex issues and collaborates with internal departments.
• Supports service levels and digital self-service adoption.

Skills

Spanish fluency

English fluency

Education

High school diploma or GED

Job description

JOHNS HOPKINS FEDERAL CREDIT UNION seeks an experienced Member Service Center Representative I to provide hospitality-driven service across phone, web, and digital channels. You will listen to member needs, offer products and digital solutions, and resolve inquiries with empathy and accuracy.

The role emphasizes accuracy, confidentiality, and teamwork in a hybrid work environment, with a high school diploma and bilingual fluency required.