Bilingual Spanish Float Teller — Branch Support

M&T Bank Corporation; Arlington (VA); Vor Ort; USD 28.000 - 42.000; Vollzeit

Zusammenfassung

M&T Bank Corporation is seeking a Float Teller in Arlington, VA. The role focuses on branch customer experience, digital demonstrations, lobby management and accurate transaction processing while supporting multiple branches within the designated area.

Responsibilities include handling cash, maintaining AML/KYC compliance, resolving customer issues and educating customers about self-service options. Travel between branches is expected as needed.

Qualifikationen

• High school diploma or GED; 6 months customer service experience.
• Ability to fluently communicate in English and a second language, assessment will determine proficiency.
• Ability to travel between branches as needed.
• Proven verbal and interpersonal skills; proven ability to deliver exceptional customer service.

Aufgaben

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers; address immediate needs.
• Balance and process customer transactions accurately following policy.
• Own escalated account services issues; log complaints in the system.
• Transition sales opportunities to banking partners.
• Perform branch operations (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance and AML/KYC activities.
• Comply with risk controls and regulatory standards; promote MT brand.
• Support a multicultural, inclusive environment and help with audits.

Kenntnisse

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Prioritization

Travel between branches

Technology literacy

Ausbildung

High school diploma or GED

Jobbeschreibung

M&T Bank Corporation is seeking a Float Teller in Arlington, VA. The role focuses on branch customer experience, digital demonstrations, lobby management and accurate transaction processing while supporting multiple branches within the designated area.

Responsibilities include handling cash, maintaining AML/KYC compliance, resolving customer issues and educating customers about self-service options. Travel between branches is expected as needed.