Bilingual Spanish/English Call Center Specialist

R&D Transportation Services, Inc.; Sacramento (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

R&D Transportation Services, Inc. in Sacramento, CA is seeking a Customer Service Representative to handle high-volume calls, address participant concerns, and provide service notifications.

The role requires bilingual Spanish communication and strong data-entry and computer skills. Responsibilities include scheduling notifications, responding to inquiries, and coordinating with Scheduling and QA teams to ensure accurate information and timely updates.

Qualifications

• High school diploma or equivalent.
• Two to four years related call center experience.
• Bilingual Spanish required.
• Ability to read and interpret information clearly.

Responsibilities

• Handle high-volume inbound and outbound calls with callers and participants.
• Notify service schedules and provide late bus notifications.
• Respond to concerns and questions; document information for processing.
• Coordinate with Scheduling and Quality Assurance as needed.
• Communicate effectively in English and Spanish with customers and co-workers.

Skills

Bilingual Spanish

Typing 45 WPM

Excel/Word/Outlook

Customer service

Phone skills

Education

High school diploma

Tools

RingCentral Phone System

Job description

R&D Transportation Services, Inc. in Sacramento, CA is seeking a Customer Service Representative to handle high-volume calls, address participant concerns, and provide service notifications.

The role requires bilingual Spanish communication and strong data-entry and computer skills. Responsibilities include scheduling notifications, responding to inquiries, and coordinating with Scheduling and QA teams to ensure accurate information and timely updates.