Bilingual Spanish Customer Support Specialist

Blueprint Technologies; Bellevue (WA); Hybrid; USD 32.000 - 35.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Flexible Spending Account (FSA)

Competitive paid time off

Parental leave

Professional growth and development

Zusammenfassung

Blueprint Technologies, based in Bellevue, WA, seeks a Customer Support Agent fluent in Spanish to join our Bench Team. You will provide fast, accurate, and personalized support through research, investigation, and issue resolution in a fast-paced, structured environment.

Responsibilities include ticket handling, knowledge-base updates, cross-team feedback, and escalation in complex cases. The role offers hybrid work with two days in the Bellevue office and competitive benefits.

Qualifikationen

• Minimum of 1 year of customer-service experience or equivalent.
• Associate degree or equivalent education/experience.
• Fluent written and spoken English and Spanish.
• Ability to troubleshoot and communicate clearly in writing.

Aufgaben

• Deliver high-quality customer service following policies and standards.
• Respond to tickets within SLAs and client guidelines.
• Strive for first-contact resolution when possible.
• Follow troubleshooting procedures using approved resources and tools.
• Use multiple systems and knowledge bases to resolve issues.
• Assist with updating knowledge-base articles.
• Collaborate with the team to share knowledge and resolve issues.
• Escalate or coordinate with internal teams as needed.
• Monitor communications channels and stay current with client updates.
• Support onboarding of new agents into escalation workflows.

Kenntnisse

Customer service

Bilingual English/Spanish

Written communication

Time management

Problem solving

Attention to detail

Independent work

Ausbildung

Associate degree

Tools

Microsoft Office

Jobbeschreibung

Blueprint Technologies, based in Bellevue, WA, seeks a Customer Support Agent fluent in Spanish to join our Bench Team. You will provide fast, accurate, and personalized support through research, investigation, and issue resolution in a fast-paced, structured environment.

Responsibilities include ticket handling, knowledge-base updates, cross-team feedback, and escalation in complex cases. The role offers hybrid work with two days in the Bellevue office and competitive benefits.