Bilingual Spanish Customer Support Agent

Blueprint Technologies, LLC.; Bellevue (WA); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA

Paid time off

Parental leave

Growth opportunities

Job summary

Blueprint Technologies, LLC. in Bellevue, Washington is seeking a Customer Support Agent fluent in Spanish to join our Bench Team.

In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution. This hybrid role requires two days per week in the Bellevue office and offers compensation in the range of $23.00 to $25.50 per hour, depending on experience.

Qualifications

• Written fluency in English and Spanish.
• Experience providing customer service.
• Ability to troubleshoot common issues across multiple systems.

Responsibilities

• Deliver high-quality customer service following policies and standards.
• Respond to tickets within service-level agreements and follow procedures.
• Collaborate with internal teams to identify trends and resolve issues.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Strong communication

Time management

Detail oriented

Independent work

Education

Associate degree or equivalent

Tools

Ticketing systems

MS Office

Knowledge bases

Job description

Blueprint Technologies, LLC. in Bellevue, Washington is seeking a Customer Support Agent fluent in Spanish to join our Bench Team.

In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution. This hybrid role requires two days per week in the Bellevue office and offers compensation in the range of $23.00 to $25.50 per hour, depending on experience.