Bilingual Spanish Customer Service & Order Specialist

VALTO; Channahon (IL); Presencial; USD 25 000 - 34 000; Tempo integral

Resumo da oferta

Valto, Inc. in Channahon, IL, seeks a bilingual Customer Service Representative fluent in English and Spanish to manage orders, respond to inquiries, and coordinate with sales, operations, and shipping to ensure a seamless customer experience from entry to delivery.

The ideal candidate has 5–7 years of customer service experience and an associate’s degree in business or related field, with a proven ability to own processes, improve efficiency, and collaborate across teams.

Qualificações

• 5–7 years of customer service experience.
• Associate’s degree in business or related field; Bachelor’s preferred.
• Fluent in English and Spanish; strong written and spoken communication.

Responsabilidades

• Provide outstanding customer service by responding to inquiries and maintaining relationships with customers, prospects, and internal stakeholders.
• Process customer orders, pricing requests, quotations, and account information accurately.
• Communicate product information, availability, pricing, and guidance to help customers make informed purchasing decisions.
• Monitor order fulfillment, shipment status, and delivery performance.
• Maintain customer data, records, and CRM information.
• Collaborate with Sales, Operations, Shipping, and other departments to resolve concerns and improve processes.

Conhecimentos

Bilingual English/Spanish

CRM systems

AS400

Salesforce

Microsoft Office

Order management

Customer service

Formação académica

Associate's degree in business

Bachelor's degree preferred

Ferramentas

AS400

Salesforce

CRM software

Microsoft Office

Descrição da oferta de emprego

Valto, Inc. in Channahon, IL, seeks a bilingual Customer Service Representative fluent in English and Spanish to manage orders, respond to inquiries, and coordinate with sales, operations, and shipping to ensure a seamless customer experience from entry to delivery.

The ideal candidate has 5–7 years of customer service experience and an associate’s degree in business or related field, with a proven ability to own processes, improve efficiency, and collaborate across teams.