Bilingual Spanish Customer Care Specialist

VALTO Inc; Goshen (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Valto, Inc in Channahon, IL seeks a bilingual Customer Service Representative fluent in Spanish and English. You will manage orders, respond to inquiries, quote pricing, and coordinate across sales, operations and shipping to ensure a smooth customer experience from entry to delivery.

Ideal candidates have 5–7 years in customer service, an associate or bachelor’s degree, and experience with CRM systems, AS400, Salesforce, and MS Office.

Qualifications

• 5–7 years of customer service experience.
• Associate’s degree or Bachelor’s degree preferred in business or related field.
• Fluent in English and Spanish with strong communication skills.
• Experience with CRM systems and order entry; AS400 and Salesforce preferred.

Responsibilities

• Provide outstanding customer service by responding to inquiries and building relationships.
• Process customer orders, pricing requests, quotations, and account information accurately.
• Communicate product information, availability, pricing, and guidance to customers.
• Monitor order fulfillment, shipment status and delivery performance.

Skills

Fluent Spanish

Customer service

Order management

CRM systems

MS Office

Education

Associate degree

Bachelor's degree

Tools

AS400

Salesforce

CRM software

Microsoft Office

Job description

Valto, Inc in Channahon, IL seeks a bilingual Customer Service Representative fluent in Spanish and English. You will manage orders, respond to inquiries, quote pricing, and coordinate across sales, operations and shipping to ensure a smooth customer experience from entry to delivery.

Ideal candidates have 5–7 years in customer service, an associate or bachelor’s degree, and experience with CRM systems, AS400, Salesforce, and MS Office.