Bilingual Customer Service & Orders Specialist

Valto Engineered Materials; Channahon (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Valto, Inc in Channahon, IL is seeking a Customer Service Representative to manage orders and support the Inside Sales team. This role requires fluency in English and Spanish, and reports to the Customer Service Manager.

The position is full-time in an office setting with a pay range of $40K–$60K. The successful candidate will have 5–7 years of experience in customer service, an associate’s degree or higher, and strong CRM/software skills including AS400 and Salesforce.

Qualifications

• Associate's degree or Bachelor's degree preferred; equivalent customer service experience may be considered.
• Previous customer service, order management, sales support, account management, or administrative experience preferred.
• Fluent in English and Spanish, with strong verbal, written, and telephone communication skills required to support Spanish-speaking customers, ensure clear communication, and build relationships.
• Experience with CRM systems, order entry systems, Microsoft Office applications; AS400 and Salesforce preferred.
• Strong organizational and multitasking skills with ability to manage multiple requests in a fast-paced environment.
• Problem-solving, attention to detail, and a customer-focused mindset with a sense of urgency.

Responsibilities

• Provide outstanding customer service by responding to inquiries, resolving issues, and maintaining relationships with customers and internal stakeholders.
• Accurately process orders, pricing requests, quotations, and account information; ensure timely entry and management.
• Communicate product information, pricing, availability, and guidance to help customers make informed decisions.
• Monitor order fulfillment, shipment status, and delivery performance; keep customers informed throughout the order lifecycle.
• Maintain customer data, records, documentation, electronic orders, and CRM information with accuracy and organization.
• Collaborate with Sales, Operations, Shipping, and other departments to resolve concerns and improve processes.

Skills

Bilingual English/Spanish

CRM systems

Salesforce

AS400

MS Office

Strong communication

Education

Associate/Bachelor's degree preferred

Tools

AS400

Salesforce

Microsoft Office

Job description

Valto, Inc in Channahon, IL is seeking a Customer Service Representative to manage orders and support the Inside Sales team. This role requires fluency in English and Spanish, and reports to the Customer Service Manager.

The position is full-time in an office setting with a pay range of $40K–$60K. The successful candidate will have 5–7 years of experience in customer service, an associate’s degree or higher, and strong CRM/software skills including AS400 and Salesforce.