Bilingual Spanish Customer Care Specialist

Alorica; San Antonio (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Flexible pay options

Paid time off

401(k) retirement plan

Tuition reimbursement

Onsite dining options

Job summary

Alorica in San Antonio, TX is seeking a Bilingual Spanish Customer Service Representative. You will help customers by listening to their needs, explaining solutions, and guiding them through the product or service.

The role requires strong communication and a customer-first mindset, with on-site work at the Laureate Dr location. You will record calls, keep records updated, and look for opportunities to introduce new services.

Qualifications

• High school diploma or GED required.
• Customer service experience is a plus.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening/comprehension skills.
• Professional and courteous.
• Customer oriented.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Skills

Customer service

Active listening

Oral & written comms

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Alorica in San Antonio, TX is seeking a Bilingual Spanish Customer Service Representative. You will help customers by listening to their needs, explaining solutions, and guiding them through the product or service.

The role requires strong communication and a customer-first mindset, with on-site work at the Laureate Dr location. You will record calls, keep records updated, and look for opportunities to introduce new services.